Terms of Service
Please read these terms carefully before using our services.
Last updated: August 14, 2026
1. Agreement to These Terms
These Terms of Service ("Terms") form a legally binding agreement between you ("User", "you") and Vecteur Labs ("Vecteur Labs", "we", "us", "our"). They govern your access to and use of our website at vecteurlabs.com, our software products, and our related services (together, the "Services"). By creating an account, downloading or using our software, purchasing a subscription, or otherwise using the Services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.
If you are entering into these Terms on behalf of a company or other organization, "you" means that organization, and you confirm that you have the authority to bind it to these Terms.
2. Who We Are
Vecteur Labs is a software business based in Winnipeg, Manitoba, Canada, with a mailing address at 200 - 1460 Chevrier Blvd., Winnipeg, MB R3T 1Y6, Canada. You can reach us at .
3. The Services We Provide
Our Services may include:
- Software applications for web, desktop, and mobile.
- SME platform solutions and implementation services.
- Developer tools, APIs, and integration services.
- Documentation and support resources.
- Custom development and technical consulting.
Custom development, implementation, and consulting engagements are governed by a separate written agreement or statement of work. Where that agreement conflicts with these Terms, it prevails for the work it covers.
We may add, change, or discontinue features over time. Where a change would materially reduce the core functionality of a paid Service, we will give you reasonable advance notice.
4. Eligibility and Authority
You must be at least 16 years old to use the Services. If the law of your province or territory requires a higher age to enter into a binding contract without parental consent, you must meet that age or have the consent of a parent or guardian who agrees to be bound by these Terms.
5. Accounts and Security
Certain Services require an account. When you create one, you agree to:
- Provide accurate, current, and complete information, and keep it up to date.
- Keep your password and account credentials confidential.
- Accept responsibility for activity that occurs under your account.
- Notify us promptly at if you become aware of unauthorized use of your account or any other security breach.
We may refuse, suspend, or close an account where we reasonably believe it is being used in breach of these Terms.
6. Licence to Use the Services
Subject to these Terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your own internal business or personal purposes during your subscription term. We reserve all rights not expressly granted to you.
7. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software, except to the extent this restriction is prohibited by applicable law or is expressly permitted by the licence governing an open-source component.
- Copy, modify, distribute, sell, lease, sublicense, or create derivative works from any part of the Services.
- Attempt to gain unauthorized access to any systems, networks, or accounts, or circumvent security measures or usage limits.
- Use automated tools such as bots, scrapers, or crawlers without our prior written consent.
- Transmit viruses, malware, or other harmful code.
- Interfere with or disrupt the integrity or performance of the Services.
- Harass, abuse, or harm another user or Vecteur Labs personnel.
- Use the Services in violation of applicable export control or economic sanctions laws.
- Use the Services in any application where failure could lead to death, personal injury, or severe environmental damage, including life support, emergency response, aviation, or nuclear facility operations.
We may investigate suspected breaches of this section and may suspend access while we do so.
8. Intellectual Property
All content, features, and functionality of the Services — including text, graphics, logos, icons, images, audio, software, and compilations — are the exclusive property of Vecteur Labs or its licensors and are protected by copyright, trademark, and other intellectual property laws.
The Vecteur Labs name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Vecteur Labs. You may not use them without our prior written permission. Nothing in these Terms transfers ownership of our intellectual property to you.
9. Pre-Release and Beta Software
We may offer features or products identified as alpha, beta, preview, early access, or pre-release. These are made available for evaluation only. They may be incomplete or unstable, may contain defects that cause data loss or corruption, may change materially, and may be withdrawn at any time without notice.
Pre-release Services are provided "as is", carry no availability or support commitment, and our liability for them is limited as set out in Section 17. Do not use pre-release Services for production-critical, safety-critical, or regulated workloads without independent verification and your own backups.
10. Third-Party and Open-Source Components
The Services may include third-party or open-source components that are licensed under their own terms. Those terms govern those components and prevail over these Terms to the extent of any conflict.
The Services may also interoperate with third-party products and services that we do not control. We are not responsible for those services, their availability, or their content, and your use of them is governed by their own terms.
11. Your Content and Data
You retain ownership of the content and data you create, upload, or store through the Services ("User Content"). You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display, and process User Content solely to provide, secure, support, and improve the Services, and as described in our Privacy Policy. This licence ends when you delete the User Content or close your account, except for copies retained in routine backups and logs for a limited period, and any content we are required by law to retain.
You are solely responsible for your User Content and represent that you have all rights necessary to provide it to us.
Backups. You are responsible for maintaining your own copies of your User Content. We perform routine backups for our own operational purposes, but we do not guarantee that any particular data can be recovered, and our backups are not a substitute for your own.
12. Feedback
If you send us suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction and without obligation to you. We are not required to keep feedback confidential. This section does not give us any rights to your User Content or your confidential information.
13. Fees, Taxes, and Renewals
13.1 Fees
Fees for paid Services are set out at checkout, in your order form, or in your subscription agreement. Unless stated otherwise, fees are billed in advance for the billing cycle you select.
13.2 Taxes
Fees are exclusive of taxes. You are responsible for all applicable GST, HST, PST/RST, and similar taxes, other than taxes on our income. If you are exempt, you must provide valid documentation before we can apply the exemption.
13.3 Automatic renewal and cancellation
Unless stated otherwise, subscriptions renew automatically for successive terms of the same length until cancelled. You may cancel at any time through your account settings or by contacting us; cancellation takes effect at the end of your current term, and you keep access until then. Where required by applicable law, we will notify you of the renewal price in advance.
13.4 Price changes
We may change our prices with at least 30 days' notice to existing customers. A price change takes effect at your next renewal. If you do not accept it, you may cancel before that renewal date.
13.5 Refunds
Except as required by applicable law or expressly agreed in writing, fees are non-refundable and we do not provide refunds or credits for partial billing periods. Nothing in this section limits your rights under Section 20.
13.6 Late or failed payment
If a payment fails, we may retry it and, after giving you reasonable notice and an opportunity to fix the problem, suspend or terminate the paid Services. You remain responsible for amounts properly owed.
14. Availability and Support
We aim to keep the Services highly available, but we do not guarantee uninterrupted or error-free access. We may suspend the Services for maintenance, updates, or security reasons, and will give reasonable advance notice where practicable.
Unless you have entered into a separate written service level agreement with us, no uptime commitment, guaranteed response time, or credit remedy applies. Support is provided as described on our website or in your subscription agreement.
15. No Professional Advice
Some of our Services help you record, organize, calculate, and report business information, including financial, inventory, payroll, and tax-related data. We are not an accounting firm, bookkeeper, tax adviser, payroll provider, or law firm, and the Services do not constitute accounting, tax, legal, or other professional advice.
Outputs from the Services depend on the data you enter and the settings you choose. You are responsible for the accuracy of your data, for reviewing any output before relying on it, and for your own compliance with tax, employment, and reporting obligations. You should consult a qualified professional where appropriate.
16. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
We specifically disclaim all implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, quiet enjoyment, accuracy, and non-infringement.
We do not warrant that the Services will meet your requirements, that they will operate uninterrupted, secure, or error-free, that defects will be corrected, or that any results obtained from them will be accurate or reliable.
Nothing in this section limits your rights under Section 20.
17. Limitation of Liability
17.1 Excluded damages
To the maximum extent permitted by applicable law, Vecteur Labs will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, anticipated savings, goodwill, or data, however caused and under any theory of liability, even if we have been advised of the possibility of those damages.
17.2 Aggregate cap
To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to these Terms or the Services — whether in contract, tort (including negligence), statute, or otherwise — will not exceed the greater of: (a) the total fees you paid us for the Service giving rise to the claim in the twelve (12) months immediately before the event first giving rise to the claim; and (b) one hundred Canadian dollars (CAD $100).
17.3 No-charge and pre-release Services
For Services provided at no charge, including trials, free tiers, and pre-release Services, our total aggregate liability will not exceed one hundred Canadian dollars (CAD $100).
17.4 Exceptions
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Gross negligence or wilful misconduct.
- Any rights you have under applicable consumer protection legislation, as described in Section 20.
17.5 Allocation of risk
You acknowledge that our fees reflect this allocation of risk, that Sections 16 and 17 are an essential basis of the agreement between us, and that they apply even if a limited remedy is found to have failed of its essential purpose.
18. Indemnification
You agree to indemnify, defend, and hold harmless Vecteur Labs and its owners, personnel, contractors, and agents from and against any third-party claims, liabilities, damages, losses, and reasonable expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services in breach of these Terms; (b) your User Content; or (c) your violation of applicable law or of the rights of a third party.
This obligation applies only if we promptly notify you of the claim, give you sole control of its defence and settlement, and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits liability on our part or imposes obligations on us without our prior written consent.
If you use the Services as a consumer, this section applies only to the extent permitted by applicable consumer protection law.
19. Term, Suspension, and Termination
These Terms apply for as long as you use the Services. You may stop using the Services and close your account at any time; cancellation of a paid subscription is governed by Section 13.3.
We may suspend or terminate your access immediately, with notice where practicable, if you materially breach these Terms, if we are required to do so by law, or if your use poses a security risk or a risk of harm to other users or to our systems. We may discontinue Services provided at no charge at any time with reasonable notice.
On termination:
- Your right to use the Services ceases immediately.
- We will provide a 30-day window for you to export your User Content, unless prohibited by law.
- After that window, we may delete your data in accordance with our data retention policy.
- Fees accrued before termination remain payable.
- The provisions listed in Section 23.7 continue to apply.
20. Your Consumer Rights
If you use the Services as a consumer, you may have rights under the consumer protection legislation of your province or territory that cannot be waived or limited by contract. Nothing in these Terms is intended to limit those rights. Where any provision of these Terms conflicts with a mandatory consumer protection right, that right prevails and the remaining provisions continue in full force and effect.
If you reside in Quebec, nothing in these Terms limits your rights under the Consumer Protection Act (Quebec). Where applicable law gives you the right to do so, you may bring proceedings in the courts of the province or territory where you reside.
21. Changes to These Terms
We may modify these Terms from time to time. We will communicate material changes by email or by prominent notice on our website at least 30 days before they take effect, and the "Last updated" date above will show the most recent revision. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
If you do not accept a change, you may stop using the Services and cancel before the effective date. Where you have already paid for a subscription term, the version of these Terms in effect when you paid will continue to apply to that term, unless a change is required by law.
22. Resolving Disputes
22.1 Informal resolution first
Before starting any legal proceeding, you agree to contact us at and give us 30 days to resolve the dispute through good-faith negotiation. We agree to do the same before starting a proceeding against you.
22.2 Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable in that province, without regard to conflict of laws principles. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts located in Winnipeg, Manitoba, Canada.
22.3 Exceptions
Nothing in this section prevents either party from bringing a claim in a small claims court of competent jurisdiction, or from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. If you are a consumer, Section 20 also applies.
23. General
23.1 Entire agreement and order of precedence
These Terms, together with our Privacy Policy and any order form, subscription agreement, or statement of work you have signed with us, form the entire agreement between you and Vecteur Labs regarding the Services and supersede all prior agreements and understandings. If there is a conflict, the order of precedence is: (1) a signed order form, subscription agreement, or statement of work; (2) these Terms; (3) our other published policies.
23.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
23.3 Waiver
Our failure to enforce any provision is not a waiver of our right to do so later. A waiver is effective only if given in writing.
23.4 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate, or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, on notice to you.
23.5 Force majeure
Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, epidemics, government action, and failures of the internet, utilities, or third-party hosting providers.
23.6 Notices
We may give you notice by email to the address associated with your account or by posting a notice within the Services. You may give us notice at , with a copy by mail to the address in Section 24. Notice by email is deemed received on the next business day; notice by mail is deemed received five business days after it is sent.
23.7 Survival
Sections 8, 11, 12, 13 (for fees accrued before termination), 16, 17, 18, 20, 22, and 23 survive termination or expiry of these Terms.
23.8 No partnership
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Vecteur Labs.
23.9 Language
These Terms are published in English and in French. In the event of any inconsistency between the two versions, the English version prevails, except where applicable law requires the French version to govern — including, for consumers in Quebec, under the Charter of the French Language.
24. Contact Us
For questions about these Terms of Service, contact us at:
- Email:
- Mail: Vecteur Labs, 200 - 1460 Chevrier Blvd., Winnipeg, MB R3T 1Y6, Canada