Privacy Policy

Your privacy matters to us. Read how we handle your data.

Last updated: June 12, 2026

This privacy policy applies to all Vecteur Labs products, services, and websites. By using our services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Information You Provide

When you use our services, you may provide us with personal information including:

  • Account Information: Name, email address, phone number, company name, and job title when creating an account or contacting us.
  • Payment Information: Billing address and payment method details. Payment card numbers are processed by our PCI-compliant payment processor and are never stored on our servers.
  • Communication Data: Messages, feedback, and support inquiries you send us.
  • User Content: Data you create, upload, or store while using our products.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, actions taken, time spent, and interaction patterns.
  • Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
  • Log Data: IP address (anonymized after 30 days), access timestamps, referring URLs, and error logs.
  • Cookies: See Section 6 for our detailed cookie policy.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our products and services.
  • Process transactions and send related notifications.
  • Respond to your inquiries and provide customer support.
  • Send you technical notices, updates, and security alerts.
  • Analyze usage patterns to improve user experience and product development.
  • Detect, prevent, and address technical issues and security threats.
  • Comply with legal obligations and enforce our terms of service.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal effects.

3. Data Sharing

We may share your information only in the following circumstances:

  • Service Providers: With trusted vendors who help us operate our business (hosting, analytics, payment processing), bound by strict data processing agreements.
  • Legal Requirements: When required by law, regulation, or valid legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.
  • With Your Consent: In any other case, only with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your data:

  • All data in transit is encrypted using TLS 1.3.
  • Data at rest is encrypted using AES-256.
  • We conduct regular security audits and penetration testing.
  • Access to personal data is restricted to authorized personnel on a need-to-know basis.
  • We maintain SOC 2 Type II compliance readiness.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy:

  • Active Accounts: Data is retained while your account is active and for 90 days after deletion request.
  • Inactive Accounts: Accounts inactive for 24 months may be flagged for deletion with prior notice.
  • Legal Requirements: Some data may be retained longer to comply with tax, legal, or regulatory obligations.
  • Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics and research.

6. Cookies

We use cookies and similar technologies to:

  • Essential Cookies: Required for site functionality (session management, security). These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our site. Loaded only after explicit consent.
  • Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through our consent banner or your browser settings. Disabling cookies may affect site functionality.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data ("right to be forgotten").
  • Portability: Request your data in a structured, machine-readable format.
  • Restriction: Request limitation of processing in certain circumstances.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including Canada and the United States. We ensure adequate safeguards are in place through Standard Contractual Clauses (SCCs) and compliance with applicable data protection frameworks.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

  • Email: [email protected]
  • Mail: Vecteur Labs (Address details available on request)
  • Phone: +1 (204) 819-1814